Kurl-On — Complain for defects in Kurlon Mattress reg.

Address:

. PRAKASH Q.NO.44/3 TYPE - 4 HVF ESTATE, AVADI. CHENNAI – 600 054 MOBILE: 9441179324 Email: [email protected].

I have purchased one Kurlon mattress model “PURE COIR STAR 8” size: 75X60X5 at Chennai at SARAVANA STORES which is a reputed store in Chennai vide invoice No: PR/1920/315382 on 29.02.2020.

Within a span of 4 months after purchase there is a heavy sagging at middle of the mattress to a depth of more than 2 inches. I am unable to use the mattress due to heavy sagging and also I got back pain by sleeping in sagging mattress. I never expected such type of defect in reputed Kurlon brand. I could not take the defect immediately with you due to Covid-19 problem.

Kindly replace the mattress with defect less piece in which the same problem could not be repeated. A copy of invoice/bill and mattress photo are attached here with.


It is also mentioned that I tried several times to contact customer care number[protected] to make a complaint which is not working. My address and contact details are furnished below.

Your immediate response is highly appreciated please.