Kurl-On — Complaint regarding faulty mattress.

Address:	Bangalore, Karnataka, 410506
Website:	www.kurlon.com

Hi,

In addition i am providing additional details as below:

Dealer name m/s new world furniture
Talegaon dhabade, opp nagar parished, pune
Ph [protected], [protected]

Bill no. 319 dt. 2/7/2015 for rs 7500/-
Complaint no tn-98924
Please look into this matter asap.

Regards

Aman dhawan
[protected]

Note: forwarded message attached

— original message —

From: "aman dhawan"[protected]@rediffmail.com on thu, 12 may 2016 14:41:55 +0530
To: [protected]@rediffmail.com
Subject: complaint regarding faulty mattress.

Dear sir,
This has reference to my purchase of 1 mattress, make curl-on, vide bill no.319 dt. 2/7/2015 for rs. 7500/-

I regret to say that my repeated requests for replacement of this mattress as it sagged only after a month o[censored]se, have not found favour with your dealer / company so far. The problem in mattress was promptly brought into the notice of your dealer m/s. The dealer did not do the needful and the problem was reported at your tollfree number. Thereafter i talked to your manager mr. Ashok, who in turn gave the number of mumbai office incharge ms. Sumiti. My calls to sumiti are being ignored and no action has been initiated to redress my grievance so far.
Now through this letter of mine, i give you a last opportunity to replace the defective item or refund my full amount, lest i am forced to approach the state consumer forum for due compensation in the matter.
Kindly acknowledge receipt of my this letter.
Thanking you.
Sincerely


Regards

Aman dhawan
[protected]