Kurl-On — kurlon spine therapy mattress having huge defect

Address:500090

Hi,
I have purchased spine therapy mattress one month before, after using it within a week we are getting body pains due to up and downs over the mattress wherever used.day to day it's getting increased.i raised complaint in 20 days back and technician also visited and observed the same.
When I called customer care, people not received any update so far from technician.
How long I need to wait to get it resolved this issue, i can't be no more using this mattress as we are getting body and back pains very badly.

The purpose of the mattress is to avoid back and body pains but it is giving the same.

Note:it's very bad to face this kind of issues within a week with brand new mattresses which I spent around 25k

Thanks
Venkat
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