| Address: | 711106 |
| Website: | Kutchina Kitchen Chimney |
Jul 18 (2 days ago)
to namit.bajoria, namitbajoria, mervyn.gomes, info, customercare,
Dear Namit Ji,
What an embarrassing situation, some engineer named Samit Mondal[protected] called up my wife over her number [protected],
and again started taking details of address, which could have easily been collected from the system where the Call was registered.
The Engineer said he will attend the Call at 4.00 pm, when insisted to come at 5.00 pm, he immediately said no, then after a pause said he might try, and started insisting if we could be at home to get the Chimney Serviced at 4.00 pm. as they do not render Service after that.
I have a simple point to make whether Government of KUTCHINA provides Service beyond 5.00 pm. If they comply that they do not give
Services beyond 5.00 pm; like any other statutory warning it should be mentioned in all the Leaflets & Online Portals that I[censored] BUY
KUTCHINA WILL NOT BE LIABLE TO PROVIDE ANY SERVICE BEYOND 5.00 pm.
Sir, Request you to get the Service Teams Outlook changed, change is the only constant for growth, other wise customers will change to other Brands.
I want a firm reply, or else putting it up in the Customer Readdressal forum for taking necessary steps to change the mindset of the Government of KUTCHINA Service Team.
What a JOKE for a simple Service support. Everyone is silent.
Yours sincerely,
A Helpless Customer.
[protected] Forwarded message[protected]
Date: Tue, Jul 18, 2017 at 11:57 AM
Subject: A helpless Customers Plight.
To: [protected]@kutchina.com, namit.[protected]@kutchina.com
Cc: mervyn.[protected]@kutchina.com, [protected]@kutchina.com, [protected]@kutchina.com
Dear Mr. Namit Bajoria,
Myself a customer of Kutchina Aster Chimney purchased on 23.04.2017 through Mr. Pradip Banerjee ( [protected] ) of M/s. Unique Water Purifier Pvt.Ltd.
From last week I have been trying to get a Call registered through your Customer Care No. [protected], but the toll free number was not accessible.
Would like to intimate You that this product was sold & Installed on 23.04.2017 at 6.00 am on a Sunday, as Mr. Pradip wanted to close the deal immediately that the price is going up and they will will be providing Service within 24 hrs just on a phone call.
What they forgot to tell and was also not mentioned in the Service Clause was as follows :
1) The Service Team will render Service only on their whims & mercy on any day that they fill to do the job.
2) Once the Call was registered with lot of follow ups some was supposed to visit our residence on last Saturday ( 15.07.2017), even Mr. Pradip when contacted to help us get the Chimney Serviced, assured to revert within 5 minutes but he never called back. When we Called him back again he said by evening this is getting closed, I had finally called him back at 9.30 pm to know why the call did not get attended, he assured to call me back in next 5 minutes but as usual he did not call back. They could Install & Sale a product at 6.00 am on Sunday but they do not render Service beyond 5.00 pm, how funny !!!
3) On Sunday there was no Call from the customer care whether the Chimney will get Service on Sunday or on Monday and if so what time ???
4) My wife received a Call yesterday someone from Service stating that what time my wife is available, my wife insisted to get the Call attended after 5.00 pm, as both o[censored]s are working and there is no one in our premises. Instant came the reply from the Service person is that KUTCHINA does not render Service beyond 5.00 pm !!!
5) This Service preconditions if had been mentioned during Pre Sales Inquiry that KUTCHINA does not encourage working Couples to buy their Products, as they discourage Service support beyond 5.00 pm.
Mr. Namit I had been using a 90 cm Electrolux Chimney since long for more than 14 years and Spares not being available, having quite a good number of Options still indulged in buying Kutchina Product as I personally encourage entrepreneur who have built up the company from the scratch level to a share of 15% share Nationally in the Chimney category.
But with such casual disintegrated pathetic Service approach I doubt the Kutchina brand image will erode, unless the situation is corrected right now.
Couple of Strong Helpless Customers Review will change the perception of the future probable customers.
Request your Personal interference & help to provide us Service support when ever required.
Thanking You,
Yours sincerely,
Amitava
Was this information helpful?
Kutchina finally could manage time on 09.04.2018 to reply back to my mail apologizing for all that has happened.
I mean Kutchina Service Team took 9 months to conceive (pun unintended) to get to the mood of taking the effort of replying to my mail. The worst pathetic redundant Service Team I have ever interacted with.
Mr. Namit Bajoria needs to wake up or the Kutchina brand will get abolished with the negative word of mouth publicity from dissatisfied dejected customers like us.
Wkae up please. I had to call up their National Service. Mgr. Mr. Gomes to intervene and get my chimney service done.
I only wonder how a common customer who is unable to put up complaints at the right forum might be facing with his Kutchina Appliances. GOD bless Kutchina Service.
We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina