[Resolved] Kutchina / Bajoria Appliances — complaint for chimney purchased only 2 months back and it's been already a month since i have registered complaint

Ruhi Jaswani

from Delhi, Delhi

Address:

New Delhi, Delhi, 110035

Hi, i bought kutchina forbes model chimney in this september'18 only and as
I started using it i found that its led lamp and auto manual function both are not working and immediately submitted the complaint and got the answer from customer service that the issue will be resolved in next 2- 3 days but till now its been already 1 month since i have registered the complaint and even after 2- 3 follow ups with customer care none of the technician visit is there. I really dont understand why you guys are branding this much on media when you can't provide after sale service obviously my recommendation is 0 and as my product is under warranty so now i just want you to please pick your product from my home as it is not of any use. Stop such type of pathetic service which is only killing my time. If you wish to check the status please check with my registered number [protected]. You are giving this kind of service in new delhi what you will do in other areas.

Was this information helpful?

No (0)

Yes (0)

Dec 30, 2018

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Kutchina / Bajoria Appliances Customer Care's response Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. We are trying to arrange for the job to be done at the earliest possible.

Regards
Team Kutchina

Verified Support

Nov 27, 2018

Kutchina / Bajoria Appliances Customer Care's response Dear Madam,

As per feedback from our service coordinator, your service request /complaint is attended today.[protected].
Kindly contact us for any further feedback or assistance.

Regards,

Team Kutchina