[Resolved] Kutchina / Bajoria Appliances — kutchina smartec | |
On 27/11/2017, I had bought an electric chimney KUTCHINA SMARTEC BLACK from N C Sales and Services, 175 /1 Sahapur Colony, New Alipore, Kolkata – 700053 . Their representative Mr Somnath Roy assured me at the time of sale that good after sales back up and support would be provided but i have been misled and feel cheated . It has been nine months since i bought the chimney as mentioned above not one service has been carried out nor has any representative of the company or the seller contacted me. First I called Mr Somnath Roy who ignored my calls, then I called N C Sales and Services, no help was provided and they were very rude . Then I called the Kutchina help line number . The service request was taken and the same was allocated, after quite a few days and several phone calls to N C Sales and Services, 175 /1 Sahapur Colony, New Alipore, Kolkata – 700053. The technician showed up without intimation he demanded turpentine oil, Kerosene oil, cotton cloth and a host of other items. That, these items have to be provide by me was not told to me when I called KUTCHINA, nor was I informed of this at any time prior to the sale or at the time of the sale . Since these items are not stored in the house i asked the technician to come the next day, he did not show up . My experience with N C Sales and Services, and Kutchina has been terrible . I regret my decision, and hope that by sharing my experience it will prevent somebody else from making the same mistake . Prashant Was this information helpful? | |
Sep 24, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support Aug 24, 2018 Kutchina / Bajoria Appliances Customer Care's response Hi, We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected]. Regards Team Kutchina | |
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
your product is kutchina topaz is having another types of voices and there are many types of problems is there .
so please submitt my problem
MOB NO:- [protected]
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina