[Resolved] Kutchina / Bajoria Appliances — Modular Kitchen | |||
Panel Damaged (cream colour), Few Channels have rusted (Hettick SS Channels), Some rusts in Handles (Hettick SS Handles) . The Kitchen was purchased from M/S Oliya Appliance, Asansol on 30.01.2012. Complain had been lodged in Toll Free Number (Complain Number MTP/25/1216 dated 05/12/2016). Before this we had been complaining to M/s Oliya Appliances for the past 3-4 months but they have not taken any action. The Contentions by M/s Oliya Appliances are 1. Cream Colour Panel cannot be replaced as the company has stopped the manufacturing of the said colour 2. Channels could be replaced but would be of an inferior quality as to what had been supplied earlier 3. Handles design have been changed, hence cannot be replaced. A mail had been also written to [protected]@kutchina.com on the 20/12/2016. please look into the matter and please resolve the said issue. Was this information helpful? | |||
Jun 24, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support May 21, 2018 Kutchina / Bajoria Appliances Customer Care's response Hello! We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful. Regards, Team Kutchina | |||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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