[Resolved] Kutchina / Bajoria Appliances — no servicing of kutchina electric chimney

[Resolved] Kutchina / Bajoria Appliances — no servicing of kutchina electric chimney

P Pdsaha from Delhi, Delhi

We have one kutchina smartec chimney purchased on 10th july, 2019 from dealer srijoni, nagerbazar, kolkata. First free servicing was done on 24oct, 2019. Next service was scheduled on last week of february, 2020. When nobody turned on february, 2020 we called dealer several time since 1st week. Of march, 2020 but nobody turned till now. We tried to contact through customer care no of kutchina also, but nobody attend the call after several time attend to connect. We send mail to kutchina customer care also, but nobody came for the servicing till now. It's almost 8 months, and no servicing was done after 1st service on oct, 2019. +2 photos Was this information helpful? No (0) Yes (0)
Jun 20, 2020 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support Jun 18, 2020 Kutchina / Bajoria Appliances Customer Care's response Dear Sir, We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. We would get back to you on this at the earliest and resolve the issue. Thank you, Regards Team Kutchina Verified Support Jun 18, 2020 Kutchina / Bajoria Appliances Customer Care's response Dear Sir, We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. We would get back to you on this at the earliest and resolve the issue. Thank you, Regards Team Kutchina
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