[Resolved] Kutchina / Bajoria Appliances — non attendance of 3rd free servicing | |||||
I am Patitapabana Biswal purchased your Chimney SMARTEC Model on 30/06/17 from AB Kitchen Bhubaneswar. It was installed on 19/07/17. 1st free servicing was done on 11/03/18 and 2nd on 27/05/18. Servocing mechanic assured me for attending 3rd free servicing in the month of July/18. I rang him on 29/6/18 and he promised me to attend servicing on 1st week of July. As he did not turn, I raise a complain with you on 12/07/18 vide Comp No.AA/61-0718 and reminded you on 19/07/18. Again I raised a reminder with you today at 1425 hrs, 1530 hrs and 1615 hrs. I raised hourly complain because your call centre assistant told me that within a hour service centre will attend me. As I did not receive any call thrice I called your assistant. I am feeling now why I choose your product? Now your intervention is required for prompt action. Thank you. Was this information helpful? | |||||
Aug 27, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support Jul 25, 2018 Kutchina / Bajoria Appliances Customer Care's response Hi, We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected]. Regards Team Kutchina | |||||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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