[Resolved]  Kutchina, Bajoria Appliances Pvt. Ltd., — Grossly negligent service contract for kutchina chimney despite repeated reminders

Address:

Nadia, West Bengal, 741235

Dear sir/madam,
I am a retd. University professor and emeritus professor aged 68 yrs. My wife aged 67 yrs has repeatedly requested your kutchina service centres and customer complaint section to send a technician to clean our chimney which is under prepaid 3 yr amc. Do you take cognizance of complaint only when the complaint is made to consumer redressal tribunal? Your staff are highly irresponsible and bluffers who only provide lip service and tell that a technician will soon contact you and such lies whenever contacted. I'll now surely bring the matter to the notice of the consumer redressal court to punish such fraudulent companies who collect money with promise to provide a painless service only to fleece the unsuspecting customers, unless i find a technician right at my house (B-2/325, kalyani) within the next two days, i'll be compelled to take appropriate action against you to give you a lesson that not all customers can take false promises for your sympathy to customer's cause eternally and it is a legal offence not to provide the services after taking money in advance to provide proper services without any cause at all.
Thanking you and for carrying this stern message to your support team of kuchina technicians. You are simply causing worries and pains to an aged couple, a charge which will also cause you pains in the tribunal if i have to act now in this direction.

Thanking you for understanding your lack of promised services and taking real action in the next couple of hours or see the consequences,
Yours sincerely,
Prof. A. R. Khuda bukhsh, ph. D.
Retd. Professor and emeritus professor o[censored]gc, govt. Of india,
B-2/325, kalyani-841235, nadia.

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