[Resolved]  Kutchina / Bajoria Appliances — Very poor servicing - though product is under warranty period

Address:

743126

Customer ID[protected], Docket no[protected] and[protected]

I have bought kutchina GOLDEX chimney only 5 months back but after some days oil started dripping and spilling from the chimney top creating a mess around the kitchen. Complained about the problem ( docket no.[protected] and service personnel checked the same. As per them installation was not proper and they suggested some modification which required iron bar and they told us to prepare the same and they will rectify the problem then.

But after arranging all those things we are repeatedly calling toll free service no[protected] for solving the problem (Also filed a docket no[protected] and repeatedly they are assuring that service personnel will be visiting soon. But several weeks have been passed and nobody visited though the product is well under the warranty period.

It is becoming very difficult to cook while oil is dripping from the top.