[Resolved] Kutchina / Bajoria Appliances — Water purifiers

sinha_koushik

from Kolkata, West Bengal

Address:	712708
Website:	Kutchina

We purchased a water purifier this year in April from one of the kutchina salesman, Dankuni.
Now last week one of the technician visited our home for their first maintenance and they goofed up making a mess of the complete machine after which the machine cannot fill in the water in the reservoir completely. We had called there offices so many times from last Friday but again like hopeless person they were very quick to provide us with a docket no. and a tentative day when can a so called technician visit us for home visit to repair or who knows a second mess..They are so unprofessional that they wont spend time on listening the complete issue and rather provide you a docket # and then hang up on your face. When tried to reach them again they gave us assurance that we are seeing to it right now again the same thing no response from them as if they don't care who we are and they have nothing to do with there customer's problem is.
Lastly i would like a replacement / refund of our money/product and will never ever buy anything from this company.

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Jun 27, 2018

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

May 23, 2018

Kutchina / Bajoria Appliances Customer Care's response Hello!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.

Regards,
Team Kutchina