[Resolved] Kutchina India — Very bad service after sale | |||||
I had bought a Kutchina Stanza Chimney in May 2015. The first servicing was satisfactory. But about 20 days ago (end of March, 2016) the product started showing some problems and I lodged a complaint in the customer care number. The employee who came to check on the complaint (whose surname was Kabiraj) took the main chip from the chimney and also took the service record book saying that he would be back within 7 days. I was initially reluctant to give him the book but he insisted saying that it was required if I wanted to avail the warranty facility. He didnot come after 7 days and hence I had to call the customer care regularly for 4 days. He then came after 14 days of my initial service and solved the problem. But he did not bring the service record book with him. When I asked for the book, he said that he had forgotten about the book and would bring it the next day. I also told him that I was eager to do the AMC and he should bring the required documents with him the next day. Since then, about 4 days have passed but I have not received the book, nor did I receive any phone call from Kutchina. I am very shocked at this bad service and want to formally lodge a complaint. I would like you to take necessary steps towards the harassment I have been facing for the past couple of weeks. Was this information helpful? | |||||
Jul 13, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support Jun 08, 2018 Kutchina / Bajoria Appliances Customer Care's response Hi, We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected]. Regards Team Kutchina | |||||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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