[Resolved]  Kutchina India — Very very very poor service quality from kutchina

Address:

Kolkata, West Bengal, 700074

Dear Team,

This is Samit Dutta, residing at Motijheel, Kolkata. I have purchased Kuthina ARC in the year 2012 and using since then. My Customer Code No. is 10206844. Currently, the chimney is under AMC for 3 years (starting from 15-Jul-13 to 14-Jul-16). Now, as per the policy, Kutchina servicing guys should visit thrice in a year, and instead of getting a proactive call from the service team, we, as a Customer, have to call them up and book an appointment, even for a valid planned service, which was committed at the time of the purchase/AMC agreement of the product (Model - ARC).

I would like to highlight an instance of a service reminder for this cycle and initiated it on 8th Feb'16 by calling the Customer Care number. Please note, after giving multiple reminders, no one has attended yet. Today, when I have contacted again the Customer Care number of Kuthina, some representative of Kutchina Customer Care (Shweta Das) are repeating the same thing that someone will visit coming Monday, which is happenning since past few weeks. It has become around 19 days from the day when the service reminder request has been initiated via Kuthina Customer Care.

Considering the present scenario, and keeping in mind the brand value of Kutchina, it is not at all acceptable. I, along with all my family members are frustrated regarding the issue and would request your intervention - not only to resolve my issue rather at the same time, I would need proper justification and penalty/compensation on the wastage of time along with harrassment. Hope to get your kind consideration and involvement for my request please.

Thanks & Regards,

Samit