| Address: M/s Ciarr Industries Private Limited, 11/14 Deshmesh Colony, Main Rd Noorwala, Kakowal, Basti Jodhewal, Ludhiana- 141007, Punjab, India | | Website: kwabey.com |
Incident Date:[protected]
Order ID: 1206342
Client Name: Prittyush Magan
Amount Involved: ₹999
DESCRIPTION OF INCIDENT:
1. I placed Order #1206342 on www.kwabey.com on 26th June 2026 for the value of ₹999.
2. I initiated a return for the items, and Kwabey customer support confirmed receipt of the returned package at their warehouse on 14th July 2026.
3. The order status on the merchant portal explicitly marks the return as 'QC PASSED'.
4. Despite multiple written follow-ups (14th July, 19th July, 25th July, and 20th September 2026), Kwabey has failed to credit the refund amount of ₹999.
5. The merchant has unlawfully retained my money for over 3 months after accepting the return and passing the quality check.
DESIRABLE RESOLUTION:
1. Immediate credit of the full refund amount of ₹999.
2. Compensation for mental agony and deficiency of service caused by repeated unanswered follow-ups. Was this information helpful? | 
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