I placed an order on the Kwabey website and later returned the product due to quality/issues with the item received. After the return was accepted, instead of processing a refund to my original payment method, the company issued me a coupon code.
However, there is no option on the website to add, redeem, or use the coupon code during checkout. As a result, I have neither received my refund nor been able to use the coupon provided.
I have contacted the company's customer support multiple times via email and requested assistance, but I have not received any response. Due to the company's failure to resolve the issue or respond to my emails, I am filing this complaint.
I request the following relief:
Refund the full amount to my original payment method, or
Provide a working and usable coupon with clear instructions if a refund is not possible.
Respond to my complaint and resolve the issue at the earliest. Was this information helpful? | 
Post your Comment