[Resolved]  L G Electronics — L G side by side fridge, company insisting for exchange inspite of AMC and not getting repaired for over 3 months

Address:

Allahabad, Uttar Pradesh

Sir, We took a LG side by side fridge Item no. B217BLJ PL LG REF on 11/10/2010 for Rs. 51, 300/= from K.K sales pvt ltd 17/33 M.G marg allahabad. After expiry of warranty in a year the fridge went wrong for which i had to pay. A company representative suggested AMC as the part of this model is very costly which was also done for Rs. 11000/=. In last one year the fridge had gone wrong for 3 times that too at main occasion time. Last time it got off just after id ul azhaa in 0ctober 2013 when it was filled with meat. Within 2-3 years their had been more than 6 complaints and fridge to be taken several times. since the fridge is large with more than 500litre it causes rottening and smelling in whole house when it gets off. As ladies at owners house are working at a school it becomes very cumbersome. For last 3 months the owners are running without a fridge as only a 100litre fridge is provided in substitute of a 500 litre fridge. The company people are not getting the fridge repaired after the last complaint of october 2013 (complaint no. RNA[protected]RNA[protected]RNA[protected] the company people are making pressure to go for exchange of this fridge with new fridge and only 28000/= will be returned for old fridge inspite of AMC. On talking to mr vikas a senior executive in banaras of company he denies to give any thing in writing but says that you have only one option to exchange the fridge with new fridge from which rs 28000/ will be deducted. On giving reference of consumer forum he said to just try if it had helped anybody. Is it fair. We to get the fridge exhchanged for new and with AMC coverage and compensation for the mental agony.