La Opala — bowl cracked in micro-oven

nkr1958

from Kolhapur, Maharashtra

Address:

@HOME, Central Mall Vadodara, Vadodara, Gujarat, 390007

We purchased 27 pieces of dinner set from @home, central mall, vadodara on 14th october 2019. While using, one bowl placed in micro-oven cracked despite the claim of the company that crockery is micro-oven safe. The payment of rs 7166/- (Items included la opala dinner set, borosil glasses set and fruit baskets, etc.) was made through credit card xxxx xxxx xxxx xx36 to nilkamal ltd.@home gandhinagar ind.

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La Opala customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

La Opala Customer Care's response Dear Sir / Ma'am,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the bowl. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken item/s with the design clearly visible.
2. Please mention whether it is the Serving Bowl, Soup Bowl or Veg Bowl.
3. A scanned copy of the bill
4. A picture of the MRP Sticker on the box
5. Your location with contact details

Please send us the above mentioned details to -
1) [protected]@laopala.in
2) [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/063

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura