[Resolved] La Opala — pepperfry - fake product in the name of la opala

rishu021

from Gurgaon, Haryana

Website:

www.pepperfry.com

I had ordered la opala diva plain fluted opal ware bowls - set of 6 online, through pepper fry on 29 sep, 2018 because they were available at a very good price and images also looked good to me.

On 3 oct, 18 when order was received, what i found was that i was cheated and i did not get the original product from them. No brand marking on the bottom of the bowl & bad quality.

And on top of that, i cannot even return that because that is not damaged... I did not get there return policy too.

In short, horrible experience, wastage of money, fake product, not at all reliable website to order any home crockery or anything from them.

+2 photos

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Nov 16, 2018

Complaint marked as Resolved

La Opala customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were disappointed with the quality. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A few clear pictures of the packaging of this product.
2. A scanned copy of the bill
4. A picture of the MRP Sticker on the box
5. Your complete address with contact details so that we can connect with you.

Please send the above details and pictures to - [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/054

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura