[Resolved]  ACT Fibernet — False billing. No response from Customer Care

Address:

Andhra Pradesh

Ref: Beam Account # 1855

I'm a subscriber of the "Free" intercom service provided by Beam Telecom in Malaysian Township, KPHB, Hyderabad. On 05-July-2013, I was sent an invoice of Rs.112/- for using the Intercom Service which is totally baseless. I raised a complaint to get this issue rectified through Ticket # 8940626 and an email as well and was given the assurance that the false charges will be reverted back in the next billing cycle.

On 4th Aug 2013, I received yet another invoice having Rs. 112/- as the outstanding amount. This is the 2nd time this has happened and the Customer Care/Billing team from Beam Telecom is simply sitting on it with no action being taken. The customer care executives simply have no knowledge of the issue being raised and the billing team does not respond to emails or tickets being raised.

Beam Telecom should immediately revert this false bill raised on my account and stop harassing customers with its careless processes and working.