[Resolved]  Airtel / Fixed Line Number — Receiving bill even after ceasing the landline connection

Address:

Bangalore, Karnataka

To the Appellete Authority of Airtel Karnataka,

We are being repeatedly harrassed by Airtel to pay bill for our landline connection ([protected]) for March 2013 when we had stopped in February 2013 itself.

I wrote a mail to Airtel to stop the landline on 21.2.2013 and Airtel confirmed us on 25.2.2013 that the line was ceased.
Also Airtel stated that the final bill for Rs. 1581.92/- would be generated by 27/02/2013 which I paid.

Further to that, they voluntarily called and offered to check if our Bangalore landline can be transferred to Hyderabad and after a few weeks they said its impossible.

Later they sent another email (sub: [protected] [|BAL|Qrc207031317035914580966|]) on 17/3/2013 asking us to pay Rs.3139.25/- and we had paid that too.

And by end of March, we had received one more mail stating that we should pay a further Rs. 794/- which am disputing now.
Repeatedly your team is harassing us for money for the month of March by when we don’t even have the landline.
I had raised a Complaint # 30537982 for this but with no action /update.

Today I got an email from Airtel stating that legal action would be taken on me for the remaining Rs. 794 and they asked me to talk to one Ms. Anitha on [protected]. I did that but she knows only about the pending amount and nothing else.

I have mail proofs for all that am claiming and despite sending several mails to Airtel, no proper response was given so far.
I would expect a proper explanation for this continuous chase for money with no clarity on your mistakes which i had highlighted.

If one of you can talk to me, ring me on [protected].

Thanks
Ravi