[Resolved]  Samsung Authorized Service Centre — DELAY IN GETTING SERVICE

Address:

Kerala

Hai
I am Afsal muhammed mailing on behalf of
a Samsung authorized service centre Allapuzha. We are using BSNL Broad
band services for the last one year*. We are using static ip address for
our internet connection as it mandatory for us for using our company
website. The change in IP affects our works and kindly notify that ours is
customer service department. For the last few months even though we are
paying for 4 Mbps broad band connection we are only getting a max of 64
kbps browsing speed and download speed is critically below 50 kbps. We
are continuously compliting these issues to allappuzha customer service
department but we are not getting any proper response or solution for
our compliant. Now a days our IP address also get changing and
it severely affects our works.We are now forced to look for some other
options for internet connection even though we are likely to continue with
BSNL. We are very sorry to tell you that we have to disclose the issues
with BSNL to each and every customers who visit our service centre as we
are unable rectify their issues only due to this internet issues related
with BSNL.*



SO I demand an explanation for

1)the reason for which such a delay is taken for service.

2) why the calls that i made to the concerned department was not properly
answered

4)why they are not able to resolve the issue


expecting a quick reply from your side

with sincere regrets about trusting BSNL



Custemer ID : [protected]

Account Number :[protected]

Phone number : [protected]



Should you have any queries please don’t hesitate to contact me in the
above mail or in [protected]/ [protected]/[protected]



Thanks and Regards


Afsal muhammed

Friends Electronics

Samsung Authorized Service Centre

Sas Mahal Complex

Vazhicheri

Aleppey