[Resolved]  www.airtel.in — not changing the plan

AirTel — change my bill plan

dear sir

my name is ram singh bhandari my mobile number is [protected] my current bill plan is freedom 249 and i want to change it with my previous bill plan which is coprate plan name is (Ra13 cug 25 north) plz change it as soon as possible ?


with regards,
Ram Singh Bhandari

I am customer of Airtel india under Rly plan-149,started on 27/10/2009. My mbl no is [protected] under this plan Rly CUG nos, are exempted from any charge within the group, and this process continued till the bill of 12th January 2010. But after that period i.e. from the bill of 12th February 2010 the billing is done without CUG benefits and removed from CUG list, and was charged as per A-A tariff. I had already complained about this matter to customer care no 121, on 20th Feb 2010 and so on, but my grievance has not been entertained till date and I am receiving wrong bill i.e without CUG benefits.Meanwhile i had cleared the bill payment till Feb 2010, and from there on the bills from the subsequent months are outstanding and I would be clearing them once I get the amended bill i will be clearing all the outstanding. An expedited process would be highly appreciated. Hoping that the next bill due on May 12th would be corrected bill.
j p nayak
B29A/101
Lok Nagri
Ambarnath(E),THANE
MAHARASTRA-421506
MBL-[protected]

i try to contact airtel customer care but after listening my concern they put on hold my call by saying that we will connect your call to our senior executive and after waiting for long more than 15 minutes i have to disconnect my call...I want to know about financial loss I suffered due to your wrong working

I have purchased 3G USB modem with postpaid plan (500rs/month including 2GB free ) as insisted by your officer on 5/6/2012.My no is [protected]. Since I'm not staying in India they have made me some promises like I will get my bill on my mail and as I'm going to use this modem only once in six months, they promised me that after 2 months my plan will change to 100rs/month.I never get any bill on mail. My father did the payment of 500 rs for July month. After which the plan should have been changed to 100 rs/month as per their promise but it didn't. Every month they were sending 500 rs bill to my address against my 0 usage.
On 17th October my friend did all previous payment and also he paid advance of 500 rs and request them to change the plan to minimum i.e. 100rs/month. They happily took the payment including advance and after just five minutes they told my friend that this no. is disconnected on 5th Oct because of 0 usage.
Now since three days I'm requesting them to start my that no again and if not return my money.
But no one from Airtel office is in position to give me satisfactory reply.Since I was in urgent need of Internet they sold me one more prepaid card of 300 rs whose Internet speed is so slow that it takes almost an hour to download my mails.My prepaid no is [protected].
Your staff is so uneducated and not at all customer friendly.In theree days I saw 500 unsatisfactory customers of Airtel. I'm really regretting that I have selected Airtel. Your service and staff is worst.
How can someone take advance payment against the disconnected no?
If they are telling that in case of 0 usage no is automatically disconnected after 40 days why my no is disconnected after 90 days for which they took more than 3000 rs against only one month usage!!!
If within two days i will not get any satisfactory result I'm ready to go to newspaper as well as consumer forum. I'm an NRI. it is not the question of my 1500 rs but it is because of harassment which I went through because of your connection.
one of thousands unhappy Airtel customer,
Dimple Sunilkumar Yadav