Acer India & Croma Retail — Poor support for extended warranty laptop
Mumbai City District, Maharashtra, India
This is regarding my Acer Aspire 5742G notebook I had purchased at Croma Store, R-Mall, Thane (G.B. Road) 1.5 years back, with extended warranty for 2 years (beyond 1st year Acer warranty). In early Oct'12 my notebook developed some issue and refused to boot. On checking with Croma Extended Warranty Customer Care on[protected] I was amazed to know that for whole of Mumbai/Thane, one has to take the notebook all the way to Newtech Computers in Powai, the only Authorised Service Partners of Acer with whom Croma has a tie-up to service Croma-Ext War'ty Acer products. My surprise didn't end there. From a fellow Acer user at the Service Center I got to know that Newtech treats Croma Ext-War'ty on low priority, compared to Acer's warranty. i.e. it is advisable for notebook users to opt for Acer's Extended Warranty rather than from 3rd parties like Croma.
My notebook is diagnosed with some motherboard issue, and despite it being just 1.5 years old model, the Acer Service Center has said that the replacement motherboard is not available with Acer India (Bangalore) either and will be sought from USA. This speaks a lot about the service levels of a major notebook maker. Moreover, the Service Center refuses to give me the tentative resolution time as I have been using a hired PC at home for over 2 months now.
I would advise prospective customers of Acer / Croma to not opt for extended warranty by Croma on ANY product, and think twice before choosing Acer, which has no commitment whatsoever towards its customers on resolution of issues within warranty periods. My experience with HP notebooks (both on durability & after-sales service standards) has been far better.
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