[Resolved] Latestone.com — Mismatch in product ordered and received

Poornima T

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560079

The product received is totally different from the product I ordered on LatestOne. Product I ordered was Apple iPhone 6 PTron Metallic Hard Back Cover Back Cover Case Dark Blue But the product I have received is not an iPhone cover at all which is gold in colour. Request to take the return as soon as possible and send the actual product ordered. I am very unhappy with the product and carelessness on packing different product to a customer. Ticket has been opened with number 798472 but it is still not resolved. No one has come for reverse pick up though the team had confirmed twice. Ticket was logged on 15 December. There is no proper response for my mails. From last week they are least bothered to update the information as well. I want to return this product and get the refund as soon as possible.

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Complaint marked as Resolved

LatestOne.com customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2016

LatestOne.com Customer Care's response Hi Trust you are in receipt of a call back within 48 hours from our executive addressing your concerns raised. Regards, Latestone Team"Note: please do not share bank details / credit card details with anybody over the phone. Thank you