[Resolved]  Latestone.com — Wrong product shipped and no action taken yet to resolve

Address:	Hyderabad, Andhra Pradesh, 500034
Website:	support1.latestone.com/upload/tickets.php?id=28349

I am Shanthi and I order a Motorola Moto E Flip Cover worth Rs.249+49 Delivery Charges so total=Rs.298/- from LatestOne and my order number is SO939038. I received the product on 31/10/15 and I did Cash on delivery, paid Rs.300/- and when I opened the cover I found that they have shipped someone else's order and it was order SO939144. I immediately called on[protected] and told them about this. They said they will initiate reverse pick-up in tow days time and then no one came to pick-up. I then raised a complaint in their website www. latestone.com and my ticket number was #811889. Without resolving my issue they have closed down the complaint ticket number in their website. They told they have arranged Aramex and now Aramex is playing hide and seek game for picking up the product. When i called Latestone they tell me to send it through courier and they say they will refund the cost of product plus the courier charges. But when i logged here I see so many people complaining about the similar things and I think this company is fraud and making customer fool. I want the LatestOne to resolve the issue and arrange for reverse pick-up and give me back the money I paid for the product without further delay. They want them to pick the same. Thanks, Shanthi Vaidyanathan +[protected]