Lenovo — Defective mobile phone

Address:	Bangalore, Karnataka, 5600004
Website:	Lenovo

The problem is that the touch is not functioning properly. I went to one of the Authorized service in Jayanagar, Bangalore by name ‘Pramanik Mobile Service No.84, First Floor, 27th A Cross, 4th Block, Jayanagar, Bangalore. Opp. BWSSB office, Bangalore, Karnataka, however, they denied to take it for repair stating that the server is down and they will take 25 days to get it repaired and directed me to other service centre by the providing the following address: B2X services, Koramangala 1st Block, next to wipro park, opp to Flip kart office, and they said that contact number is not available with them. I searched this address in your Lenovo support website, however this address is not available. I went by searching this address and since the contact number and the exact address is not available with Pramanik service centre nor in the website, and the landmark (flip kart office) provided by ‘Pramanik Mobile service’ that had 3 Flip kart offices in the same location, with great difficulty, finally I could somehow managed to find the address roaming in the streets to find B2X services, Koramangala 1st block. And none of the smart phone service centers are attending the calls, it will be either switched off or not reachable or they will not receive. I gave the phone to ‘B2X-008 RG Technical solutions India private Limited’, Koramangala 1st block, Ref no. SRB2X[protected] to get it repaired, however the gentle men who took for service told me that it will take 25 DAYS to get it repaired since they doesn’t have spares with them and even in INDIA, they have to get it from ABROAD, and the Touch Screen problem is there all ‘Lenovo K3 note’ phones and they are doing it for all phones since that model is having the touch screen issue and that’s why the stock got over and they have to get from outside INDIA. And said that they are putting the same quality touch screen again. So, if they put the same quality (poor quality) touch screen what if we get the same issue after warranty period? And this the quality that they are maintaining. I have raised a compliant and sent them an email on 18th Dec 2015, but still my phone is not repaired yet. Thanks, Sridhar Bangalore [protected]