Lenovo — Moto G5 Plus

Address:	Pune, Maharashtra, 411014
Website:	www.motorola.in

Hi Motorola team,
My name is Madhav Gawade from pune, I am software professional and soon travelling abroad for 6 months. my previous phone developed some problem due to which I purchased moto G5 plus without any second thought. Placed order on flipkart on 30th march 2017 and delivered to me on 1st April. After 12 days of minimal use its screen started flickering to the point to which it was hard to operate mobile apps and functions. I have submitted my phone to Kavya Enterprises Motorola care centre pune and get now that it will be repaired and not replaced. Also to repair it they will need 10 working days. Care centre agent told me you’ll be receiving call from or repair department regarding your phone repair date & status, still now I did not receive any call from them. Now am traveling abroad on 22nd April and not sure when can expect my phone to be repaired. The whole purpose of purchasing this phone was to travel without any complications in mobile communication. If repair is not done before 21st April this phone would be useless to me. This is my first Motorola product and regret my purchase.

Device: Moto G5 plus
IMEI : [protected]
Date of incident: 13 April 2017
Problem Details: screen flickering.
Desirable resolution : Repair before 21 April or Refund for the product.
Contact Details :
Madhav Gawade
B-3 404 Vishal leela Residency.
Mobile: [protected]
Email: madhav.[protected]@gmail.com
Kharadi, Pune 411014