[Resolved]  Lenskart — bad quality and pathetic support

Address:Gurgaon, Haryana, 122002
Website:Lenskart

I have purchased 2 specs with one contact lens from lenskart store situated at C.P Delhi. Hinge of the specs are very loose & very slippery even I cannot make my face down. The product was of such no inferior quality. I faced several issues with the quality of the frame. I complaint to customer care many times but the problem was not resolved. This was my first purchase of Lenskart for 2 glasses and it was turned out very bad. I never expected this and if this issue is not going to resolve I will not be working forward to make any purchase in future. Moreover the lens they are selling are might be fake. After using the lens from lenskart, I am facing lots of eye problems. Even I am unable to see the small text without stretching the eyes. I am highly dissatisfied with the poor quality of lenskart frames and lenses too and their customer handling. Order no. is [protected] dated 24 January 2018 & other order no. is [protected] dated 24 January 2018
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Aug 7, 2018
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2018
Lenskart Customer Care's response
Dear Babita, Please accept our sincere apologies for the inconvenience caused. We will contact you shortly to discuss further.
Verified Support
Jul 04, 2018
Lenskart Customer Care's response
Dear Babita, As we tried to reach out to you on multiple occasions but were unable to do so. Unfortunately, in the absence of any response, we are unable to pursue this further. Hence, we are closing this ticket.
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