[Resolved]  Lenskart — bad refund service - more than 30 days to refund on returned product.

Hi team, i would like to share my very bad customer service with lenskart online service. I had ordered spex online using my credit card. However, the product was not as good and the frame was also so big to my face. When i tried with 3d effect, it was perfect but the actual frame was quite big. Hence, i got to return it within 1 day. This happened apx. Beginning of this month, i. E., 1st week of nov. And till now i wrote so many complaints email and contacted online customer care service for refund. No clue so far. Spex is an essential part of those who have vision problem, if you guys are so careless on this. Which is really ridiculous..
I would require proper and justifiable answer from your team on why it is taking so much time?
Also, is it your protocol of refunding is 30 days?
In your website, it is stated as :
1. Pick-up of product (6-10 days) - picked up in a day
2. Quality inspection at warehouse (1-2 days): lets take 2 day or 3
3. Confirmation call (1 day): no confirmation call from you guys
4. Refund of money (If applicable): 2-3 business days - its been 20+ days now. No refund so far.
That's why finally, i had decided to post this on your social page.

And i got this email like 7 days back and today one of social complaint team had called and send the refund has been initiated today. That means, what ever email that i got below is fake??

[order reference #[protected]]

Good evening veena,

Hope you're doing well!

I am akash, managing your email personally. I am really sorry to know that the refund is not done yet. I have checked the details, there was a delay from the courier's end. However, i have initiated the online refund of rs 2912 today as an exception.

It will be processed within 24-48 working hours. If the payment was made using your debit/credit card then it will take 7 to 10 working days for the amount to reflect in your source account. However, if you have made the payment using net banking it will take 3 to 5 working days.

You can write to me directly to this ticket or should you have any other questions call us at [protected].

Thank you,
Akash verma
Resolution officer