[Resolved] Lenskart.com — issued a warranty card for 1 year for, the upgraded, lens new frame broken lenskart say out of warranty

srkc

from Hyderabad, Telangana

Feb 5, 2019

Address: New Delhi, Delhi

Website: Lenskart.com

Received the order in aug 2017, when there is a lens scratches & frame issue under warranty period complained, but lenskart dragged the issue after so many calls finally placed the order#[protected] in sep 2018 and suggested me to upgrade for blue cut lens, i upgraded & paid, for that they delivered the new blue cut featured lens & frame with 1 yr warranty card in october 2018. My airflex frame was broken & and placed a complaint on dec 18 2018, since then i sent 10-15 emails, 20-30 calls, they keep saying everytime my warranty expired. Howcome when lenskart issued a 1 yr warranty card for the paid new blue cut lens & frame. Once they issued the warranty card, they shud replace & support any issue related that order until the warranty expires which is valid until oct 21 2019. Lenskart asking me to oay money. Lenskart top management shud act & replace this seriously based on the warranty card.

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Mar 14, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Lenskart Customer Care's response Dear Customer, Apologies to know about the bad experience that you had to go through. We would like to assure you that we are already working on this and will get back to shortly to assist you better.

Feb 20, 2019

Updated by srkc How long U guys need to fix this? I logged the ticket on Dec 18 2018 for the order received in Oct 2018 with paid new blue feature lens eye glasses with new unbreakable feather lite frame, but the frame broken with in 60 days of 1 yr warranty issued by Lenskart. Now Its almost 60+ days. I've the 1 year warranty card issued by Lenskart on Oct 21 2018 for my new glasses order. Pls see below. Lenskart is playing drama like its a replacement order to the original one placed in Aug 2017.