Lenskart — Complaint Regarding Incorrect Lens Features and Additional Charge

Address: gnra 17, muttada, trivandrum

I placed an order at the Lenskart store in Trivandrum for two glasses — one power glass and one zero-power glass. I specifically requested blue light protection for both lenses and made the payment accordingly.

However, when I received the order, I noticed that the blue light filter was added only to the zero-power glass. I had clearly asked for the same feature in both glasses and paid for blue cut coating for both.

Now, the store is asking me to pay an additional ₹2000 to add blue light protection to the power glass. They mentioned that they upgraded the zero-power glass to premium features, which is why the same feature was not added to the other lens. This was never communicated to me beforehand.

I feel disappointed and misled, as my request was clearly stated and payment was made for both lenses to have the same features.