Lenskart — Delay order

Hello lenskart i have placed an order from your store on 14/11/25 and the delivery date is on 21/11/25 but from the day i placed the order the order is on "preparing your order" it's taking more than usual time because i have already using your two eye glasses and its dishpach in 1 day but due to technical issue my order is stuck on preparing your order please help me to dishpach my order my order id is #[protected]