[Resolved]  Lenskart — First time wrong order, delivered second time same ordered lost by courier.. Maximum delivery date crossed (30 days passes)

Address:	Hyderabad, Andhra Pradesh
Website:	lenskart.in

I ordered two spectacles from lenskart store hyderabad.. They said to me that u will get your order with in 7 days but first ordered i received in 15 days.. But this was not my order that i placed.. Then they said they will send same frame to delhi (Okhla) office for replacement.. And i paid my whole amount.. And this time after 10 days they said your order is lost by courier company.. And again placed the order...
I talk with lenskart representative for compensation this time.. He said give two days i will talk with superior but no reply came till date...
One of the representative was saying i am the senior most.. I said no means no only..
Then i said can i talk/meet with your management person he said no.
Its not in company policy.. Then i said can i read your company policy then he said no...
I just was compensation...

And i am sharing my chat with your representative...

E-mail: [protected]@gmail.com

Name: pankja

Contact no. [protected]

Choose a department: order status

Seena bhattacharjee sat, 11/19/16 12:25:47 pm asia/calcutta


Hello pankja! How may i help you?
Hi
May i please know your question or concern, so that i can assist you accordingly? 12:26:01 pm

Pankja 12:26:24 pm


Which type of query u r haldlind
Handling

Seena bhattacharjee 12:26:44 pm


May i please know your question or concern, so that i can assist you accordingly?

Pankja 12:27:02 pm


I ordered one month before
But not received till date

Seena bhattacharjee 12:27:31 pm


Sorry for the same.

Pankja 12:27:34 pm


[protected]

Seena bhattacharjee 12:27:35 pm


May i know your order number, so that i can check further details?

Pankja 12:27:44 pm


My alternate no
U can check from ur end

Seena bhattacharjee 12:29:20 pm


Please allow me a minute.

Pankja 12:29:35 pm


Okk

Seena bhattacharjee 12:30:56 pm


Thank you for your patience.

Pankja 12:31:36 pm


Ok
Now tell which type of help u can do

Seena bhattacharjee 12:31:59 pm


As i can see one order was shipped and it was misplaced by courier so we placed new order for you today.

Pankja 12:32:21 pm


It's okk
But is it good service

Seena bhattacharjee 12:33:03 pm


Sorry for the delay we will try to get the order delivered to you as soon as possible.

Pankja 12:33:20 pm


I want double money back and order too
I have one question

Seena bhattacharjee 12:33:38 pm


I request you to contact the same store from where you have placed order.

Pankja 12:33:45 pm


Maximum days of a order delivery??
They said talk to representative 12:34:03 pm
U r saying talk to them
Wow what a game

Seena bhattacharjee 12:34:25 pm


It usually takes 5-7 working days for dispatch and 2-5 working days to deliver it may vary also.

Pankja 12:34:26 pm


Nice sound from ur side
In case if it will take one month
Then
Next step??

Seena bhattacharjee 12:35:37 pm


We will get this checked and our concerned team will get back to you with update within 24-48 hrs.
I request you to wait.

Pankja 12:36:10 pm


Okk from everywhere i am getting the same answer
Means no everyone having hope

Seena bhattacharjee 12:36:37 pm


Please be rest assured our team will get back to you with update.

Pankja 12:37:10 pm


It's too easy for u to type these easy easy words
Customer is facing problem from last two months
Everytime u r asking for some more time 12:38:02 pm

Seena bhattacharjee 12:39:15 pm


I certainly understand the same that you have been waiting for so long but please be rest assured we will get back to you with proper resolution.

Pankja 12:39:56 pm


What mean of proper here
Why u are taking all these at ur end.. 12:40:15 pm
No senior is these to talk directly with customers

Seena bhattacharjee 12:41:16 pm


I am transferring this chat to supervisor for further assistance.

Pankja 12:41:28 pm


Great
Decision
Hey manu kumar

Manu kumar 12:42:00 pm


Hello

Pankja 12:42:22 pm


First deeply go through my issue

Manu kumar 12:43:27 pm


We sincerely apologize for the inconvenience caused to you.
Compensation is not possible, however we will share a strong feedback with the courier team and you will not face any such issues in future. 12:44:01 pm

Pankja 12:44:31 pm


Thats not i want
It's one month passed
And its not the courier issue always 12:45:10 pm
First go through my first place order
In october

Manu kumar 12:47:31 pm


You got the wrong product, and we are sorry for that.

Pankja 12:48:05 pm


Wow everything is sorry for u
Customer problem not at all matters

Manu kumar 12:48:42 pm


We do try our level best to satisfy our customers.

Pankja 12:48:44 pm


I[censored] r not able to solve my issue

Manu kumar 12:48:55 pm


Rest assured, you will get the delivery of the newly booked order and that too without any defect

Pankja 12:49:01 pm


U can transfer to some one senior

Manu kumar 12:49:12 pm


I am the only senior here.

Pankja 12:49:51 pm


But i don't think so u have proper knowledge of lanskart policy
Maximum day delivery is more than a month?? 12:50:09 pm
My power got increased.. U can check my first and last order 12:51:51 pm
U will see difference there 12:52:01 pm
Why r u not replying
???

Manu kumar 12:53:09 pm


I am checking the powers as you mentioned above, and that's has taken time.
I am sorry for the delayed response.
This might take some time to check the details. Please stay with me

Pankja 12:53:28 pm


Okk

Manu kumar 12:53:32 pm


*that has taken time*

Pankja 12:53:36 pm


Check all the details
Not more than one month

Manu kumar 12:55:47 pm


Yes, i can see the difference in the powers. And this is not at all acceptable. But we will not disappoint you further.

Pankja 12:56:46 pm


Why u r expecting that i will come again for this type of service
First let me resolve this

Manu kumar 12:57:36 pm


I can also feel the pain.

Pankja 12:57:44 pm


I just want u to share my issue with ur ceo i[censored] r not able to compensate
It's my rights
To talk with ur ceo after such a problem 12:58:14 pm

Manu kumar 12:58:51 pm


Please trust us, we will not disappoint you further.
I will personally share the feedback with the courier team. 12:59:01 pm

Pankja 12:59:12 pm


Sir why are u reply same and same

Manu kumar 12:59:18 pm


I myself being a customer can understand your concern very well.
But we will not be able to compensate this.
We have already booked the order for you which is being processed.

Pankja 01:00:10 pm


I am not dealing with courier company i am dealing with lenskart brand name
Being a customer can i personally meet ur company seniors

Manu kumar 01:01:25 pm


You can contact us via chat, email or call only. I am the senior here.
Your order is being processed and we will not be able to compensate. I am sorry to inform you this.

Pankja 01:01:45 pm


Means u r the ceo?

Manu kumar 01:02:06 pm


I am not ceo, but i am senior here of the chat department.
Please trust us that we will not disappoint you further.

Pankja 01:02:52 pm


So raise a request that a customer want to meet ur senior

Manu kumar 01:03:02 pm


I am sorry, we will not able to arrange a meeting.
*not be able*

Pankja 01:03:33 pm


Means u r god and urs word be last

Manu kumar 01:03:56 pm


I can arrange a callback for you in next 24 hours.

Pankja 01:04:37 pm


Please check ur policy how a customer can meet senior if he will not satisfy with ur service
Who will be there at call? 01:05:25 pm

Manu kumar 01:06:34 pm


I am sorry, we don't have a policy where customers can meet our members.

Pankja 01:06:46 pm


Wow what a company

Manu kumar 01:07:06 pm


Please trust us - your order will be delivered as per the date shared above.

Pankja 01:07:07 pm


Means this i can share on social networks
Date already over two times my dear friend
I have the message.. I[censored] want i will share here 01:08:08 pm

Manu kumar 01:08:23 pm


You can share your feedback on [protected]@lenskart.com and the same would be shared with the higher management
This is the last time we seek to assist you.

Pankja 01:08:42 pm


Three times i shared
No positive response came
Even they closed my request twice 01:09:14 pm
👌

Manu kumar 01:09:35 pm


I am sorry for that. Please mail the same again, and we will make sure that this reaches to the higher management.

Pankja 01:10:14 pm


How can i know.. Will u share the same copy with me too
??

Manu kumar 01:11:57 pm


As per the company policy, we are not authorized to keep you in loop, but rest assured we will share the feedback with the higher management
Do you have any other questions so that i can assist you with? 01:12:00 pm

Pankja 01:12:41 pm


But i want the mail that u will share with ur senior
Can u send me ur policy.. And don't say that u don't have rights to share company policy 01:13:26 pm
I[censored] want to have tea of coffee u can take break 01:14:28 pm
I be here only

Manu kumar 01:15:17 pm


Please acknowledge above written comments.

Pankja 01:16:13 pm


I said please share ur policy so that i can also have knowledge
About urs hierarchy
Why u start ignoring me 01:17:21 pm
My time is also precious

Manu kumar 01:18:22 pm


I am sorry i am not ignoring you.

Pankja 01:18:47 pm


Thats why u coming to main topic

Manu kumar 01:18:59 pm


However, we have already placed the new order for you.
This is the best we can do from my end. 01:19:06 pm
I am sorry we don't have any other alternate.
Do you have any other questions so that i can assist you with?

Pankja 01:19:42 pm


But i not received my answer from your side

Manu kumar 01:20:01 pm


Could you please rephrase your question so that i can assist you in better way?

Pankja 01:20:09 pm


And u r the senior most
My power got increased.. Because o[censored]
I want solution 01:21:00 pm
Do u have... No

Manu kumar 01:21:20 pm


We have placed the order with the new power details you have shared.

Pankja 01:21:35 pm


I said i want my money back.. Also my order
U said no
Can u get back my previous power

Manu kumar 01:21:58 pm


As i have already confirmed you that we can either give refund or order.
We cannot give both. 01:22:04 pm
We don't have any other alternate.

Pankja 01:22:13 pm


Or ur company can get back

Manu kumar 01:22:30 pm


We don't have any alternate.

Pankja 01:22:32 pm


So let me talk to ur senior

Manu kumar 01:22:47 pm


Our senior will also provide you the same information.

Pankja 01:23:00 pm


How u sure
About their ideas

Manu kumar 01:23:30 pm


I have already checked with my concerned team for that.
We work on same platform.

Pankja 01:23:41 pm


Have they also have same power and position in company like u

Manu kumar 01:23:53 pm


No one in the lenskart would be able to provide you refund and frame.
You will get either refund or your order. 01:24:06 pm
That we have already placed today.
The policy will be same for all the customers.
We cannot change it.

Pankja 01:25:18 pm


Then share the policy that u make for customer
Policy is for share

Manu kumar 01:25:37 pm


You can send the email on the email address [protected]@lenskart.com, however you will get the same resolution from all the departments as i confirmed you that we work on a common platform.
I have already provided you the information. 01:26:06 pm
Do you have any other question for me?

Pankja 01:26:24 pm


Send the policy

Manu kumar 01:26:42 pm


We cannot share our internal policies with you.

Pankja 01:26:54 pm


Wow

Manu kumar 01:26:58 pm


We are unable to do anything else.
Is there anything else i can help you with today? 01:27:00 pm

Pankja 01:27:24 pm


Same questions

Manu kumar 01:27:43 pm


We wish to inform you that we have already provided you the best possible answers of all your questions, however we need to disconnect the chat if you repeat the same questions.
We don't have any other alternate for you.
Do you have any other questions so that i can assist you with?

Pankja 01:28:17 pm


But u not given my answer

Manu kumar 01:28:29 pm


I have already given you all the answers.

Pankja 01:29:12 pm


First go through ur answer

Manu kumar 01:29:13 pm


We cannot share our internal policies.

Pankja 01:29:54 pm


So how i will know

Manu kumar 01:29:57 pm


I will appreciate if you please stop repeating the same questions for which we have shared the answers. We don't have any other alternate for you. We need to disconnect the chat.
If you have any other question please let me know. 01:30:23 pm
Are we still connected? 01:32:26 pm
We wish to inform that this chat might get disconnected due to lack of conversation for 2 or more minutes. You may click on live chat option again and chat with us in case this happens. We're at your service round the clock. 01:33:59 pm
It seems we've lost touch but are still online to help you further. We're closing this chat as of now, please feel free to get back to us. We'll be happy to help!