Lenskart — Formal Complaint Regarding Defective Delivery and Deficiency in Service by Lenskart

I am writing to formally raise a complaint regarding a purchase made from Lenskart and the subsequent deficiency in service experienced.

I purchased a pair of spectacles worth ₹10, 900 in the second week of February 2026. Within the first week o[censored]sage, I began experiencing blurry vision and continuous eye watering, indicating a serious issue with the product. I promptly reported this concern and recorded feedback; however, no corrective action or follow-up was initiated by your customer support team despite assurance of a callback.

After enduring discomfort for nearly a month on 21st March 2026, I personally visited your store at Pimple Saudagar (Opp. Govind Garden), where I was informed that I had been provided with incorrect spectacles.

This situation raises serious concerns regarding negligence and lack of due diligence:

1) Delivery of another customer’s spectacles to me indicates a breach of basic order verification protocols
2) Failure to identify that my correct spectacles were lying at the store reflects poor internal controls
3) Lack of response from customer support, despite the complaint highlighting a clear deficiency in service

This amounts to a deficiency in service and unfair trade practice under the provisions of the Consumer Protection Act, 2019.

Due to this negligence, I have suffered unnecessary inconvenience, discomfort, and loss of time despite paying a premium amount for the product.

Relief Sought:
1) Immediate full refund of ₹10, 900, without any return.
2) Written explanation for the lapse in service and delivery
3) Compensation for the inconvenience and hardship caused

If the matter is not resolved within a reasonable timeframe, I will be constrained to escalate this issue further by filing a formal complaint with the appropriate consumer forum.

I expect an urgent and satisfactory resolution.

Sincerely,

Kishor Jashnani