[Resolved] Lenskart — frame broken within 2 days

Nim96it

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have recently purchased 2 lenskart spectacles with thin anti glare lens. The product boasts of a 1 year warranty but barely lasted 2 days. Upon application of slight pressure, the frame handles got deformed. I was expecting the product to be of tough steel but the quality was found to be extremly delicate upon reception. I am devastated and request a replacement or refund. This is the 2nd day from receipt of the order.

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Apr 4, 2019

Complaint marked as Resolved

Lenskart has sorted out my issue. Appreciate the customer service.

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

Lenskart Customer Care's response Dear Customer! Our sincere apologies for the bad experience, please share your contact details or order number and we will be connecting with you at the earliest to assist you.

Verified Support

Apr 03, 2019

Lenskart Customer Care's response Dear Customer! Thanks for highlighting your concern, please share your contact details or order number so that we can assist you better.

Apr 04, 2019

Updated by Nim96it The problem has been sorted by the place of purchase. Thank you very much.