Lenskart — Fraud and duping for product not delivered

Dear Team,

It seems to be like that these guys are illiterate as i am not enjoying the product and these guys are unable to read mails as product order ID [protected]. is not delivered whereas i have been chasing with these guys since last 15-17 days from 29 dec 22 and i spoke to jatin and then on 1st Jan also i spoke to ayush, Khan and jatin again as well regarding this. If according to them it has been delivered then please provide proof if delivered according to them. Moreover in mail they are providing fake and wrong remarks that kindly check with your neighbour and family, whereas delivery address was office.

So I have asked them to not be oversmart and provide me proof of address if it has been delivered.