[Resolved] Lenskart — fraud store-->don't buy in lenskart | |
Hi, Bought a spectacle with buy one get one offer in lens kart store. The guy mentioned about the spectacle with all the coatings. After few weeks o[censored]sage i got discomfort with the product. So thought of giving the product and asked for refund. I also raised a complaint and they told they wont give refund as the refund duration is over. Also checked the receipt and i was shocked to see the amount split up. The frame which cost for a meager amount is sold at high price. Also nothing mentioned about the type of lens in the receipt except the coating charges.The frame is priced 6th the time compared to the online purchase. Also they informed the lens is from British optical lens but nothing will gets mentioned in the receipt if you buy and also the frame as vintage chase. Both are their own products. They hide such things and try to sell those quality less products to the customers and earn the money. If you check with the customer care they blindly inform that money is not refundable. They also close the complaint ticket with out any queries or the inputs from the customer. Dont ever go to Lenskart Was this information helpful? | |
Nov 20, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Oct 16, 2018 Lenskart Customer Care's response Dear Customer!! Please accept our apologies for your unsatisfactory experience. We never want you to feel like you're stuck with a bad experience. Kindly share your order number/contact number with us so that we can assist you better.
Verified Support Oct 17, 2018 Lenskart Customer Care's response Dear Customer, we regret the inconvenience. This isn't intended from our end. We would like to assure you that we are here to assist you. Kindly share your order number/contact number with us so that we can assist you better.
Verified Support Oct 18, 2018 Lenskart Customer Care's response Dear Customer! We apologize for the inconvenience. Unfortunately, in absence of your order/contact details, we are unable to assist you. Hence, we would request you to please share your contact details on [protected]@lenskart.in so that we can assist you up to your satisfaction.
| |
1 Comment | |
Comments
78%
Complaints
1643
Pending
238
Resolved
1208
View all 1643 Lenskart reviews & complaints
+91 99 9989 9998
Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
View all Lenskart contact information
I have visited your store in Gurgaon and placed order and opted gold membership as well. My order id is [protected]. Concerned executive has not provided complete information. After coming back when I have checked online found that there is difference in amount and also at same price better options are available which was not explained in your store.
Please do not process my order.
Regards
Nirbhay
[protected]