[Resolved] Lenskart — Incorrect lens power

Yogrox

from Mumbai, Maharashtra

Website:

Lenskart.com

I bought a glasses from Lenskart. They were delivered to me on 31st Jan 2014. The frame was good but the power of the lenses were different from what I ordered. My power was -2.75 for right as well as left eye. They delivered me the glasses with power of -3 for left eye and -2.75 for right eye. I didn't know about it at that time and trusted the company. only recently when I visited a few doctors for Eye test I got to know that power of my left eye has increased due to the wrong lens power. I am highly disappointed. I am suffering due to their negligence... would like to suggest other customers that even if you are buying spectacles online just get it checked from nearby optician before wearing them. my loss is done but may be i can help others.

Was this information helpful?

No (0)

Yes (3)

Feb 16, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Jan 12, 2017

Updated by Yogrox I bought a glasses from Lenskart. They were delivered to me on 31st Jan 2014. The frame was good but the power of the lenses were different from what I ordered. My power was -2.75 for right as well as left eye. They delivered me the glasses with power of -3 for left eye and -2.75 for right eye. I didn't know about it at that time and trusted the company. only recently when I visited a few doctors for Eye test I got to know that power of my left eye has increased due to the wrong lens power that I was unknowingly wearing since last two years. I am highly disappointed. I am suffering due to their negligence... would like to suggest other customers that even if you are buying spectacles online just get it checked from nearby optician before wearing them. my loss is done but may be i can help others.

Verified Support

Jan 12, 2017

Lenskart Customer Care's response Hi, we deeply regret the inconvenience caused. We promise to resolve the issue at the earliest. You are requested to share the order id or registered contact number with us.

Verified Support

Jan 13, 2017

Lenskart Customer Care's response HI, we would request you share your contact number or order id with us as this will help us to assist you better.

Verified Support

Jan 16, 2017

Lenskart Customer Care's response Hi, we regret to inform you that we have not received the required order details from your side. Hence, we are closing the concern, however, it will be reopened as soon as we receive any response.