[Resolved] Lenskart — kept out of stock product in display

Randhir_09

from Hyderabad, Telangana

Address:

500032

Worst experience ever at lenskart gachibowli outlet (Near hp petrol pump) hyderabad. I went there to buy sun glasses and after selecting one while billing they said very easily that it is out of stock. Even the behavior of the manager was strange. When i asked manager on why he kept out of stock product on display as how customer knows that, he simply said please select the other one. Means time has no value in-front of him. I have already wasted my 1hour because of this stupidity.

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Sep 24, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

Lenskart Customer Care's response Dear Randhir, Please accept our apologies for your unsatisfactory experience. We never want you to feel like you're stuck with a bad experience. We will surely look into this and get the issue sorted for you at the earliest. We request you to share your order/contact details for better assistance.

Verified Support

Aug 20, 2019

Lenskart Customer Care's response Dear Randhir, we would like to make things right for you and we sincerely apologize for all the hassle. We request you to kindly share your order ID/Contact number so that we may assist you in a better way.

Verified Support

Aug 21, 2019

Lenskart Customer Care's response Dear Randhir! We apologize for the inconvenience caused. Since we are unable to track any of your order ID. We are temporarily closing this case and it will be reopened once you will revert us. Please do not hesitate to contact us for any further assistance.

Nov 21, 2019

Updated by Randhir_09 Hi Team,
You can contact me on [protected].