Lenskart — Order Not Delivered, after payment on online website for spectacles

Hi,

My Order Number is [protected] I order 4 spectacles out of which 2 was very mandatory since my glasses are broken and I had some some important ceremony to attend. 6th Feb 2024 was given as delivery date, however they are promising delivery within 3 days for metro cities like Mumbai, but never mind even after 6th Feb they did not deliver the product as promised date it is very difficult to react their customer service as everything phone number is answered by IVR calls also all chat helpline is answered by chat bots, I tried to write them a mail did not even got reply on that. I do not know when can I aspect deliver. While ordering they asked for payment first. Now I am stuck with payment as well as with my order. Hoping for the quick resolution