Lenskart — Payment successful from bank , but lenskart says not received even after providing transaction details

I made a payment of 1792.0 to lenskart from their app by selecting UPI payment method. the payment is succesfull and money is deducted from bank account, but lenskart says they have not received the money.
To- lenskart.[protected]@indus
Upi reference number[protected]
date - 19/03/2021
amount - 1792
source - Paytm UPI