[Resolved]  Lenskart — power glass causing irritation and pain in nose

I bought glasses with order number [protected]. From that day I have pain in nose leads to headache, I contacted local store within 15 days they mentioned it will solved soon and continue use the same.

After 1 month I contacted store the same mentioned by calling customer care, but customer care said it is too late change, if problem exist send the proof of image.

I sent the proof image it create rashes in my nose throughout email also.

Lenskart is worst service simply saying 15 days return, if you contact them they will convince you use some more to suit your face, at the end 15 days gone.. no return.
Was this information helpful?
No (0)
Yes (0)
Mar 9, 2019
Complaint marked as Resolved 
Thanks to lenskart and representative Rohit for replacing the product
Lenskart customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2019
Lenskart Customer Care's response
Dear Muthu! Sorry for the disappointment. This is really not at all intended from our end, we will surely look into this and assist you in a better way.
Feb 27, 2019
Updated by Muthukumar2244
As per instruction, I returned my Glasses on 25/Feb, I got email with new order I'd on 27/Feb.

That to with one glass antiglare and another with normal lens, I tried contacting store, customer support for changing order. Still now nobody responds properly

Please update both lens as antiglare and deliver product asap.
Mar 01, 2019
Updated by Muthukumar2244
After exchanging I got damaged product, I visited the store which I returned. They are saying order placed from different store, please go to another store.

I am a simple question, all returned item should reach same factory or hub then why this problem.

Do Lenskart people's think customer without any work, I am tired of calling customer support.

I lost all my hopes for Lenskart.
Verified Support
Mar 09, 2019
Lenskart Customer Care's response
Dear Muthu! Thank you for sharing your consent on email, we're glad to know that you are satisfied with the recently delivered order. Please let us know for any further assistance in the future.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    1678
    Pending
    240
    Resolved
    1227
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information