[Resolved] Lenskart — power of the glasses were misplaced between left and eye

Sateesh Kumar Ravula

from Bengaluru, Karnataka

Apr 21, 2018

Address: 560037

Website: Lenskart.com

Hi,

I have visited lenskart at sarjapur jail road, bangalore, made eye power checkup and ordered spectacles. I have received the product and after few days o[censored]suage observed little stress in my vision, and made it verified in the nearest lenskart store and found the power of the glasses were exchanged and wrongly made. Because of this mistake from the lenskart my vision was slightly disturbed.
Now i would request to make the corrections of the power of my glasses and demand an explanation for the disturbance of vision been created by their wrong made.

Please respond and need it to be corrected
Attached copy of power during order and deliverd one
Orderno - 5904164
Thanks,
Customer

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May 26, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

Lenskart Customer Care's response Dear Sateesh, Sorry to hear about the troubles with your order. We never want a Lenskart experience to leave a bad taste in your mouth. We're always here to help and would greatly appreciate the opportunity to turn your negative experience around . Let us check with the concern team and share best possible resolution with you.