[Resolved]  Lenskart — Power Sunglasses - Frame Issues

Address:

Bangalore.

My name is Akshay Mahanti and my number is +[protected].

I have been using Lenskart services for the last 4 to 5 years and I have never had any problems. The quality has always been top-notch.

Less than 2 years back I got myself a pair of Powered Sun Glasses from Vincent Chase.

I maintain my Glasses very well and am very careful and there has never been any physical damage to the product from my side.

Over the last couple of months I am seeing that the frame is developing small cracks all around the class. The Lenses are like brand new but the frame is not. I went to the Showroom and spoke to someone named Arun and he said that they cannon do anything else. I asked him for a solution and he says buy a new frame and said there is a buy one get one free offer. I asked him, why? I wear glasses with power, so buying a new pair makes no sense let alone getting 2 pairs.

There are easily 8 to 10 cracks on the frame all around. I asked the manager for a workaround and he just blew me off. also was not polite or cordial.