Lenskart — Product Damage and Rude Behavior of Lenskart Staff

Address:

Wagholi Pune, Maharashtra

Dear Lenskart,

I have purchased 3 glasses in a short span of 2 months. All of them were purchased from the same store located in Wagholi Pune. Out of them, the frame of 1 glass broke down. I went to the store to check if it can be repaired or changed. But, the staff told me that have you taken insurance? I asked when did you tell me about insurance while purchasing. He lied to me saying that he always share this information to all customers, and same information he had shared to me during purchase. He even lied to me that he told me about warranty and repair terms and conditions. He only informed me about "Bye 1 Get 1" policy for gold membership, and let me purchase 2 glasses under that offer.

I confirm that he did not inform me about insurance and warranty TnC. When I confronted him "why are you telling lie to me, do not cheat with customers", he started arguing with me saying "Go and file complaint, my name is Supan Munde", and started yelling one me. His fellow staff supported him on his behavior and told me that my attitude is not correct towards him. This is not in lenskart policy to replace the frame and i need to purchase a new glass again. I told him if a frame is not replaced, and what is the meaning of buying a glass from a reputed brand. He told me nothing can be done.

I was denied the replacement and finally i came back and filing complaint about Lenskart staffs' rude behavior and cheating by hiding necessary information so that they can sell their products.

Hopefully, Lenskart will look into both the issues: Staff's rude behavior and frame replacement.

Thanks and Regards,
Pankaj
Order No: [protected]
Vincent Chase Polarized
Black Full Rim Rectangle Square Vincent Chase Blend Edit VC