[Resolved]  Lenskart — Product not received

Address:	600042
Website:	www.lenskart.com

I recently purchased 3 products online in Lenskart.com on 30/03/2016 between 3am-4am . They had an offer running up with the gift voucher "INDIA" which promises 30% cashback + 30 % discount. I selected two sunglasses and an eye glass for a sum of 16000 INR in total and I tried applying the gift voucher "INDIA" and it discounted for some reason there was a total discount of the amount, the GRAND TOTAL being 0. I received the order placed confirmation and a status in their website saying "awaiting customer approval". I received a confirmation mail for the products, an sms to my mobile and an order status stating the order is confirmed. Today I received a call from one of the executives stating that there was a "technical glitch" from their side and the said products cannot be given. I tried telling them the fault was theirs by false promising the customer and I followed the proper instructions while ordering. They refused to acknowledge me and was denied of the products. I expect them to compensate for their faults.There was no cashback from using the offer and the offer was a scam as they did not keep the promise once i used the offer. The asked me to order again and I ordered a powerglass again by paying but the product turned out to be small in size! Worst behaviour by a company and I am a loyal customer of theirs.