Submit a Complaint
Other
Lenskart

[Resolved]  Lenskart — product was missing

Address:Jaipur, Rajasthan, 302001
Website:Lenskart.com

I have ordered the product on 18 april 2018. When i opened the product i found the item missing in the box. The packet in which i have got was sealed as it is to be and it was ok. But lens box that was sent by you was empty. I was not expecting this from lenskart. Please guys i want my order either to get exchanged or please refund me the money asap. Lenskart.com they are making fool of their customers.

Do not buy any product from lenskart.com

Save aur money and time.
Was this information helpful?
No (0)
Yes (2)
Jun 13, 2018
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
May 13, 2018
Lenskart Customer Care's response Dear Akshi, we sincerely apologize for the inconvenience caused to you. We request you to share the particular order number so that we will help you in better way.
May 13, 2018
Updated by Akshi3 Order id #[protected]
Complaint comments 
2 Comments

Related Lenskart reviews

[Resolved]Lenskart - Refund not provided[Resolved]Lenskart - Complaint Regarding Incorrect Prescription and Missing Product - Demand for Refund[Resolved]Lenskart - Eyeglasses - specs vision not clear. Power of eyetest and specs mismatch[Resolved]Lenskart - Invoice is not Provided[Resolved]Lenskart - Warranty claim1
View all 1644 Lenskart Reviews

Comments

Order id #[protected]
Reply
Lenskart Customer Care's response, May 14, 2018
Verified Support
Dear Akshi, thank you for sharing the order number with us. It is sad to know that we could not assist you as the issue has been raised after 20 days of the product delivery and it is not possible to investigate the issue.
I have order the product on 20 Oct. 2020 and today I got delevery.. and when I open the box the product is missing.. I'm so much dessiponted by lensekart.. don't buy and product from lensekart ... Save your money

Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    1644
    Pending
    238
    Resolved
    1208
    View all 1644 Lenskart reviews & complaints
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information