[Resolved]  Lenskart — Received empty boxes

I am Raghavendra, Since there was Lockdown I wished to purchase Eyeglasses from Lenskart.com...I have selected few eyeglasses and added to cart but there was continuous calls and notifications insisting to place order...Then i had a chat with their representative and he placed an order of 2 JJ Eyeglasses with Blu cut fully loaded antiglare thin lens package and 2 fogg Lens cleaners...
they promised that within 3-4 days it ll be delivered...
waited waited waited finally received the courier collected it and opened the package but i was fooled by getting empty packages...
Just i found 2 empty cases with cleaning cloth pieces and empty boxes...
Previously we use get eyeglasses and respective informative & Warranty cards and Tools.

But oly now just empty boxes...

Since we have Migrane and eye issues if they do such things whom should we ask...

I have mailed them regarding this stating as please look into this and solve this as soon as possible and please provide me eyeglasses by their offline store since my mother is facing severe problems...

Since i have already travelled to their offline store which is 40 kms away ...
but it was closed.

Since they asked I have shared the images and a filled form...
But till now no response through mail or call also.
Meanwhile i have enquired through their App chat and then they are saying that they have sent eyeglasses they checked so they are helpless.
So I have paid money for Empty boxes nearly 5k.
Really disgusting with the service from lenskart.
I ll not leave this here until i get solution.

Actually I have placed for 4 eyeglasses in tat I got 2 eyeglasses but 2 were missing.

Please find the below attachments regarding what i received for ur reference...

Reg Mobile no.[protected] Since network issues please calll below number.
Contact: [protected]
[protected]@gmail.com
Order Id: [protected]