[Resolved] Lenskart — Received spectacles after one month and still it is not proper

Himanshi Srivastava (GLC IB 13-15)

from Delhi, Delhi

Address:	New Delhi, Delhi, 110085
Website:	Lenskart

Hi

I have received my spectacles one month ago in Lajpat nagar store and found that it is loose to me then one of the lajpat nagar team member asked me to come after they will call me in 2 or 3 days, I didn't received any call from them and I visited store in 4 days and found that lajpat nagar store team was not able to find spectacles. Again they said that give your home address and they deliver to me . But as usual no call or any spectacles I found in 10 days then I called lenskart customer service they resolve it And I found mu spectacles in same condition that is loose to me.
For one spectacles I have waited for more than one month and still not satisfied.
Sir what kind of service are you giving .
Such a bad experience and I want just take your spectacles back and return my money.

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May 28, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2017

Lenskart Customer Care's response Hi Himanshi, we tried calling you however, we couldn't reach you. We would like to inform you that your complaint has been raised, we will get this checked and resolved it on priority. Please share a suitable time and an alternate number to reach out to you so that we can discuss this further. Please feel free to write to us for any assistance.

Verified Support

Apr 16, 2017

Lenskart Customer Care's response Dear Himanshi, we tried calling you multiple times however, we couldn't reach you. We're glad that your order has been delivered. Kindly share your consent. Hope, you're satisfied with it. Please feel free to write to us for any assistance

Verified Support

Apr 27, 2017

Lenskart Customer Care's response Dear Himanshi, thanks for your response. We're glad that your order has been delivered. Hope, you're satisfied with it. Please feel free to write to us for any assistance.